Support
How can we help?
The fastest way to reach us is email: support@wildlist.app. The answers below cover the questions we get most often, and each one describes how the app actually behaves today.
- What can WildList identify?
- Anything wild. Sightings are filed under birds, mammals, reptiles, amphibians, fish, insects, plants, fungi, or "other". Photo identification is done by an AI model, so it is not limited to a fixed list; the app also carries a built-in reference of about 1,100 species that supplies rarity and season information. If the AI names a species that is not in that reference, the sighting still saves, but it is graded Common (see the next question).
- How is rarity decided?
- Rarity is a function of two things only: the species and the month you observed it. A table of seasonal overrides is checked first, then the species' default rarity from the built-in reference. Location, your history, and how many other people have logged the species play no part. The six grades are Common, Uncommon, Rare, Very rare, Legendary, and Captive. A sighting you mark as captive or cultivated sits outside the rarity system and always shows the grey Captive seal.
- Does a card's rarity ever change after I save it?
- No — the grade is written to the sighting at capture and is never recomputed for display. There are two deliberate exceptions. If you edit a sighting and change its species or its observation date, the grade is recalculated from the new inputs, because it is the answer to a different question. And a species card that was created from a captive sighting is re-graded the first time you log that species in the wild. Rarity never drifts with the seasons on its own.
- Can I import observations I already have elsewhere?
- Yes, from four places. eBird: export your life list as a CSV (My eBird → Download My Data) and pick the file in the app. iNaturalist: enter your iNaturalist username and the app fetches your observations, photos included, across all species. Screenshots: screenshot a species list from Merlin, iNaturalist, or any nature app and the AI extracts the names. Camera roll: select photos from your library, and the app reads each photo's date and location from its metadata to pre-fill the sighting. eBird and iNaturalist imports are graded by observation month like any other sighting; screenshot imports use the species' default rarity because a screenshot carries no date.
- What is free, and what does Pro add?
- Free includes logging unlimited sightings by hand or from imports, the full collection, cards, badges, and friends, plus three AI photo identifications per day and five AI screenshot scans per day. Pro removes those two daily caps (a separate limit of 200 AI calls per day exists for everyone as an abuse guard), and unlocks follow-up chat about an identification, post-sighting insights, AI action plans in Discover, batch AI identification of camera-roll imports, CSV export of your collection, and the premium Nature Card themes and call signs. Pro cannot be purchased yet: the upgrade and "Restore purchases" buttons currently show a "Coming Soon" message. There is nothing to buy today.
- I saved a sighting with no signal. What happened to it?
- It was queued on your phone. The app shows an "Offline — sightings will sync when connected" banner, keeps the photo in its own storage, and shows the sighting in your collection as a placeholder. When you are back online — or the next time you bring the app to the foreground with a connection — the queue uploads automatically, the photo is sent, and badges and scores are updated. Until then the sighting lives only on that phone, so do not delete the app before it has synced.
- How do I report a sighting, a comment, or a person?
- Open the menu on the item. On a sighting in the feed you can choose Report or Report and block; on a profile the menu offers Block and Report; comments can be reported and their author blocked. You will be asked for a reason — inappropriate content, spam or misleading, harassment or hate, wrong species (sightings only), or something else. A report is sent to us for review and the reported item is hidden from you immediately.
- What does blocking someone do?
- Blocking is silent: the other person is not told. If you were friends, the friendship is removed on both sides and any pending friend requests between you are deleted. Their sightings disappear from your feed. Unblocking later does not restore the friendship — either of you would need to send a new request.
- How do I delete my account, and what does it remove?
- Settings → Delete account, then confirm. Deletion runs on our servers and removes your profile, your sightings and their photos, your species cards, badges, friend requests, notifications sent to you, reports you filed, your AI usage records, your username reservation, your push token and settings, and your sign-in. Your name is also removed from your friends' friend lists. Some things are not removed: likes and comments you left on other people's sightings, notifications you triggered in friends' inboxes, reports other people filed about you, and feedback you sent us. The privacy policy lists these in full. Deletion cannot be undone.
- Why did a species I logged get no holographic foil?
- Foil is reserved for Rare, Very rare, and Legendary cards. Common and Uncommon cards are printed flat. If a species you expected to be rare came out Common, the most likely reason is that it is not yet in the built-in reference and fell back to the default grade; tell us the species name and we will add it.
- Where does the "nearby" information in Discover come from?
- From iNaturalist's public observation data, fetched for a 25 km radius around your current position when you open the tab. Those are other people's public observations, not WildList users' sightings, and they are shown for context only.
If your question is not answered here, write to support@wildlist.app and we will reply.